UX consulting: User experience for your successYour shortcut to measurably more satisfied users
In today's digital world, an outstanding user experience (UX) is crucial to the success of your business. However, 68% of all IT projects fail – often due to a lack of user involvement in the design process, a low level of UX maturity, or incomplete requirements.
Our professional UX consulting services help you overcome these hurdles. We help you optimize the user experience of your digital products and applications in a targeted manner – so that you not only achieve your business goals, but also make your project a measurable success.
What is UX consulting and why is it important?
UX, short for user experience, describes the entire experience a user has when interacting with a product, application, or service. UX consulting is a consulting process that aims to analyze, improve, and adapt this user experience to the needs of users. A good UX encompasses aspects such as usability, user-friendliness, and the emotional impact of the interaction
- A positive user experience leads to satisfied users who are more likely to use a product again or recommend it to others.
- Conversely, a poor user experience causes users to turn away from a product or brand.
- Investments in UX pay off through higher customer satisfaction, increased customer loyalty, lower error rates, and ultimately higher sales and lower costs.
- A good UX strategy, developed as part of UX consulting, helps to make product development more efficient and minimize risks.
Our UX design process — step by step towards a digital product experience
The UX design process is divided into various phases. It starts with an analysis of the current situation by our UX consulting and UX research to understand user needs. This is followed by conception and design, with particular emphasis on user-centered design. Finally, there is the implementation and testing phase, in which usability and user experience are continuously optimized. An iterative approach is essential to ensure a good UX.
UX consulting & scoping
We analyse your existing application and specifically identify areas where you can achieve the greatest added value — for example through cost reductions, higher performance or faster time-to-market.
UX Research
We analyze the needs of your users in various application scenarios, based on interviews and usability tests, and then prioritize the features that meet core needs higher than features that are just “nice-to-have.”
UX & UI Design
Based on the prioritized features, we develop initial ideas and design modern user interfaces, which we present in an appealing and contemporary UI design.
Prototype & roadmap
With a view to the modernized UX & UI design, we create a proof of concept to make the planned improvements accessible to all stakeholders. We then develop a clear sprint roadmap that is geared towards agile implementation right from the start.
Development without downtime
With AI-supported migration methods and intelligent architectures, we ensure that your systems remain available at all times. Thanks to an iterative approach, you benefit from initial results during the project period.
ROI of good user experience
An optimized user experience leads to higher user satisfaction and thus a higher return on investment (ROI). The ROI of a good user experience is a decisive factor in the decision to invest in UX design. An optimized user experience has a direct impact on customer loyalty and sales. By reducing abandonment rates and errors, increasing conversion rates, and improving the customer experience, the ROI of UX consulting can be clearly quantified. Good UX is therefore not only an investment in users, but also in the economic success of the company.
How to measure the success of UX consulting
The success of UX measures is measured using specific KPIs. Possible metrics include the conversion rate, the length of time spent on the website, the customer satisfaction score (CSAT), the net promoter score (NPS), and the abandonment or error rates. By continuously measuring and analyzing these metrics, the added value of UX measures can be presented transparently.
Strong UX services for a wow effect—and measurable success
As UX consultants and agency, we design digital experiences that inspire users and drive your business forward. Our approach combines strategic vision with creative design and sound methodology. The focus is always on people—their needs, expectations, and behaviors. With a deep understanding of users and their workflows, we create solutions that work intuitively, appeal emotionally, and offer measurable added value.
Whether start-up or large enterprise, we partner with our clients throughout the entire digital product development process and develop solutions according to the latest accessibility standards and AI paradigms.
UX audit
Find out how strong your company is using UX. From this, we will jointly derive the next steps of our UX design consultation.
Usability & User Research
Get important insights about your users and their usage behavior, for example, to optimize your software to the latest accessibility standards.
UX consulting & strategy
Together with our customers, we develop a tailor-made strategy as a compass for your digital transformation and advise you in the jungle of modern AI tools.
Scoping & Lean UX
In the scoping workshop, we effectively start your new project in order to work together to develop a minimal product definition that all stakeholders can commit to.
Keynote speeches
A compelling keynote speech is the fastest way to change the way your management team thinks and put it into practice from there. From user stories to continuous UX, we cover all relevant topics. Because the challenges can only be met if everyone pulls in the same direction.
UX training
In our UX Academy trainings, you will learn the craft of anchoring UX in your projects and products. In particular, we will show you how you can use AI to automate your DesignOps processes at relevant points — always with the “human in the loop”, of course.
Human-centered development for digital experiences with real value
Centigrade is one of the leading human-centered IT service providers and supports the best companies in their industry in the holistic development of digital product experiences.
With user-friendly software developments and “human-in-the-loop” AI solutions, Centigrade is making tomorrow's digitalized world a world with less friction and errors and more productivity and enjoyment in use.
*20
Years
2000+
Projects
1:0
1 horse trailer but 0 horses
>3.5
Million in revenue
45+
Talented people
4x
Saarbrücken / Düsseldorf / Frankfurt / Hamburg
Thinking ahead together on AI and design!
Company-wide networking workshop on the interplay between UX design and AI
Some can't get enough of it, while others are probably tired of hearing about it.
Generative AI is the topic of the moment and will likely remain so for the foreseeable future. Regardless of your opinion on the matter, AI will have a significant impact on our work as UX professionals. To gain clarity on how this development will influence design leadership and design operations at Bosch, the company invited us to its Designers' Network Day in Stuttgart.
Our task: to moderate a 4-hour networking workshop that brings design professionals together to discuss key questions regarding the opportunities and risks of generative AI.
Thomas Immich was an invited speaker at our Global Leadership Conference, where he led an inspiring session about UX design principles, providing concrete examples across several cutting-edge applications. The structure and clarity of his talk are influencing our product development thinking and approach – all centered around users, their needs and motivations. In addition, Centigrade provided us with outstanding technical production and coordination to ensure the success of this virtual event.
UX Academy Training
Scrum meets UX
Training with eurodata AG at the Centigrade Office
Over two inspiring days, we literally brought eurodata AG into the “agile hands-on” world across departmental boundaries.
In our UX Academy training course Scrum meets UX, our participants learn how to successfully combine the two disciplines of UX design and software engineering. In Scrum, UX design is not intended as an independent discipline, which is why integration often fails in practice. Scrum therefore does not provide an answer to the question of how user-centered design can be integrated into agile software development. Our training provides participants with all the tools they need to get the best possible user experience out of powerful software and to work as a team across departmental boundaries.
Clients Who Trust Us
Accelerate software modernisation with AI automation
Optimizing your UX has never been as efficient as it is today thanks to AI agents. By using generative LLMs, modern computer vision and user-centered architectural approaches, UX research analyses and optimizations can not only be provided automatically, but also continuously validated.
Learn more about the new opportunities that AI agents offer for human-centered digital products — in the white paper from our managing director and AI expert Thomas Immich.
Selected awards
Frequently asked questions
We create digital products with disruptive technologies to fulfill demanding human needs. With UX-optimized software development and human-in-the-loop AI tools, we make the digitalized world of tomorrow a world with less friction & errors and more productivity & joy of use.
For over 20 years, we have been creating compelling digital experiences – for start-ups and international corporations alike. Numerous successful projects demonstrate our ability to translate complex requirements into user-centered solutions. Added to this are our award-winning results, which prove that our expertise is appreciated not only by our customers but also by experts in the field.
UX plays a decisive role in digital transformation and supports companies in designing their digital products in a user-centered way. UX plays a crucial role in digital transformation. Companies that design their digital products and applications in a user-centered manner are more successful in competition. UX consulting helps companies put the user experience at the center of their digital strategy and optimize the customer journey. By using UX methods and design thinking, innovative solutions can be developed that increase usability and inspire customers. Professional UX design consulting is therefore an important building block for successful digital transformation.
Design thinking is a creative approach to problem solving that promotes collaboration for innovative solutions. Design thinking is a creative approach to problem solving that is increasingly being used in the field of UX. Design thinking promotes collaboration between different disciplines and the development of innovative solutions. By using design thinking methods, companies can better understand the needs of their users and develop products that truly offer added value. UX consulting helps companies integrate design thinking into their processes and promote a culture of innovation. Design thinking promotes good UX and increases user-friendliness.
User-centered design focuses on the needs and expectations of users. User-centered design is a design approach that focuses on the needs and expectations of users. UX consulting ensures that all design decisions are based on sound insights about users. User research, usability testing, and feedback loops are used to develop a deep understanding of the target audience. This understanding makes it possible to design products and applications that are not only user-friendly, but also appealing and relevant to users. User-centered UX design consulting leads to a significant improvement in the customer experience.
Nutzerzentriertes Design stellt die Bedürfnisse und Erwartungen der Nutzer in den Mittelpunkt. Nutzerzentriertes Design ist ein Designansatz, bei dem die Bedürfnisse und Erwartungen der Nutzer im Mittelpunkt stehen. Im Rahmen der UX-Beratung wird sichergestellt, dass alle Designentscheidungen auf fundierten Erkenntnissen über die Nutzer basieren. Durch User Research, Usability-Tests und Feedback-Schleifen wird ein tiefes Verständnis für die Zielgruppe entwickelt. Dieses Verständnis ermöglicht es, Produkte und Anwendungen zu gestalten, die nicht nur benutzerfreundlich, sondern auch ansprechend und relevant für die Nutzer sind. Eine nutzerzentrierte UX Design Beratung führt zu einer deutlichen Steigerung der Customer Experience.
We are broadly positioned - and that is precisely our strength. Our focus is on sectors such as the automotive industry, energy, education, telecommunications, media, healthcare, logistics, insurance, retail, automation, medicine, industry and many more. Our customers range from innovative start-ups to international corporations, mostly in the B2B sector. Thanks to our experience in a wide variety of fields, we can develop tailor-made solutions - flexible, targeted and always with the user in mind.
Our innovative AI toolchain, our renowned customer base from critical industries and our over 20 years of expertise provide you with the perfect mix. In particular, through our AI-driven tool support with “human-in-the-loop” principles, we can reduce development costs without sacrificing quality and can also handle large projects with smaller, faster teams.
The process is very simple and straightforward: First, you send us an inquiry using the contact form on our website - or book an appointment directly using our booking tool. We will then discuss your requirements, wishes and the scope of the project with you without obligation. On this basis, we will create a tailor-made quote and send it to you promptly - clear, transparent and to the point and, of course, negotiable.
Our UX agency is at home all over Germany! With permanent locations in Saarbrücken, Frankfurt, Düsseldorf and Hamburg, we are well positioned - and thanks to our colleagues who work remotely first, we are always close by throughout Germany. Whether on site or digitally: we work where it suits our projects and our clients best. In particular, our location in Frankfurt, a 5-minute walk from the main train station, is ideal for a face-to-face meeting with low travel costs.
It all starts with a good conversation.
Let's talk about possibilities for your digital product development. Whether it's software modernization, AI-supported agents & automation, UX & accessibility optimizations, or gamification & serious games: in a free initial consultation, I'll be happy to give you exciting insights into my many years of project experience in the B2B environment.
