Fewer Questions, More Answers

AI-powered chatbot for easy access to complex data

Too many repeated inquiries?

Uster's textile expertise and service knowledge are highly complex and essential for informed decisions in the daily operations of textile companies. However, this knowledge was difficult for customers to access and heavily reliant on direct inquiries to experts.

This resulted in high support efforts, recurring inquiries, and limited scalability of knowledge. Uster's goal was therefore to make their extensive domain knowledge efficiently accessible, empowering customers to make informed decisions independently while sustainably reducing the burden on support.

Client:

Uster Technologies

Textile Industry

Services:

Software Engineering

UI Design

UX Design

The Solution

Centigrade implemented an AI assistant that makes complex domain knowledge accessible and significantly relieves the support team.

From Complex Knowledge to Scalable Self-Service

With the introduction of the AI assistant, Uster was able to significantly simplify and scale access to complex textile expertise.

This significantly relieves the technical service teams. The target: reduce questions to textile experts by up to 50%.

From Complex Knowledge to Scalable Self-Service

With the introduction of the AI assistant, Uster was able to significantly simplify and scale access to complex textile expertise.

This significantly relieves the technical service teams. The target: reduce questions to textile experts by up to 50%.

Technology & Implementation

Our Software Engineering & DevOps Team handled the technical provisioning and integration of all core components into Uster's existing infrastructure. These included LeanScope AI as a knowledge base, as well as the chatbot widget for integration into the application.

Precise Answers through Prompt Engineering

Through targeted prompt engineering, the chatbot was configured to generate precise, contextually relevant answers – tailored to the specific daily questions of production specialists. This ensures that not just any answer is provided, but the correct one.

From Idea to Production-Ready Solution

Our Solution Management coordinated the project from the initial infrastructure decision to the successful launch and continuously advised Uster on a user-centric, technically robust implementation. The result: a seamlessly integrated solution that was production-ready from day one.

Structured Knowledge at Your Fingertips

With LeanScope AI as a central data and knowledge platform, we laid the groundwork for the entire service. The platform manages Uster's textile expertise in a structured way and reliably provides it to the chatbot, scalably and without manual effort for every query.

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Knowledge Directly in the Work Context

The chatbot widget was directly integrated into Uster's 360Q-Application, providing specialists with context-sensitive access to relevant knowledge right where they work every day. Seamlessly, without breaking the workflow.

From ITMA to the Future

The Uster Chatbot officially launched at ITMA in Singapore in October 2025 – one of the most important trade fairs in the global textile industry. Since then, Uster customers have been using the chatbot almost daily.

With this foundation, the possibilities are far from exhausted. The goal is not to stop at answering questions, but to support users exactly where they need it: from context-sensitive explanations and assistance to new forms of interaction within the application.

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